Terms of Service

Last updated: June 26, 2026 

These Terms of Service (the “Terms”) constitute a binding legal agreement between you and LingvaShop Translations (“LingvaShop,” “we,” “us,” or “our”), and govern your access to and use of our website (the “Website”), our content, and the certified and standard translation, apostille assistance, notarization, and related professional services we make available (collectively, the “Services”). 

By accessing the Website, placing an order, or otherwise using the Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms, our Payment Policy, and our Privacy Policy, each of which is incorporated by reference. If you do not agree to these Terms, you must not access and/or use the Website and/or the Services. 

1. Eligibility 

You represent and warrant that you are at least eighteen (18) years of age, that you have full legal capacity to enter into a binding contract, and that all information you provide to us is true, accurate, current, and complete. If you use the Services on behalf of a company, government agency, or other entity, you further represent and warrant that you have the authority to bind that entity to these Terms, in which case “you” and “your” refer to that entity. 

2. Description of Services 

LingvaShop provides translation, certified translation, notarization, apostille assistance, document handling, and related professional services. Certified translations are issued with a certificate of translation accuracy. Notarization, where offered, attests to the identity of the signatory of the certificate, not to the accuracy of the translation. Apostille assistance consists of submitting documents to the appropriate competent authority and is contingent on the document, the issuing jurisdiction, and the policies of that authority. 

2.1. Translation Services and Issue of Certificates are Separate Services. Translation services and issue of certificates are two distinct services that we offer separately and that are priced separately. Translation is the conversion of source text into another language. A Certificate of Translation and/or Certificate of Accuracy (“Certificate”) is a signed written declaration by a translator attesting to the accuracy, completeness, and translator’s competence with respect to a translation. You may order translation alone (“Standard Translation”) or translation accompanied by a Certificate (“Certified Translation”). Where you order multiple documents to be certified, each separate document requires its own Certificate and is charged separately, regardless of whether the documents are delivered in the same file or in separate files. For purposes of certification pricing, a “document” means a distinct source document (for example, a birth certificate and a marriage certificate are two separate documents, even if scanned together into a single file). Notarization, apostille services, sworn translations, and other services described in these Terms are additional services that, when available, may be ordered separately for additional fees. The specific services included, and the corresponding fees, are set forth in the quote that you accept by paying such a quote. 

2.2. Translator Identification on Certificates issued for Certified Translations. LingvaShop is a business entity, not an individual translator. Where we provide a Certificate for a Certified Translation, the certification statement identifies the translator by name and includes the translator’s signature, together with our company name, company address, company telephone number, company email address, company website, and company stamp. The address, telephone number, email address, and other contact information shown on our Certificates are the contact information of our company (i.e. business entity) and not personal contact information of an individual translator. This is our standard practice for Certificates issued for Certified Translations. 

2.3. Privacy Basis for Business Contact Information for Certified Translations. Our use of business contact information on Certificates, rather than the personal contact information of individual translators, is grounded in (i) our internal privacy policies for the protection of personal information of our translators, employees, and contractors; (ii) applicable privacy laws, including the California Consumer Privacy Act (Cal. Civ. Code §§ 1798.100 et seq.) and the California Constitution Article I § 1; and (iii) standard industry practice for companies providing translation services. We do not disclose personal residential address, personal telephone number, personal email address, or other personal contact information of our translators on Certificates, marketing materials, or other communications, and we will not do so upon customer request. 

2.4. Exceptions for Sworn Translations. The foregoing privacy practice applies to our standard Certificates for Certified Translations. Where you separately order a sworn translation (for example, a sworn translation for European Union or Latin American jurisdictions) that, by the requirements of the issuing authority or registry, requires the individual professional’s certification and/or registration number to appear on the certification, that number, which is publicly available online in the register of such issuing authority,  will appear as required by the applicable authority. This does not include personal residential address or personal telephone number unless specifically required by the authority and confirmed by us in writing as part of your order. 

2.5. Different Recipient Requirements. We work with customers whose translations are submitted to various recipients in the United States, the European Union, Latin America, and other jurisdictions. Different recipients may have different requirements for the form, format, and content of Certificates and/or Certified Translations. Our standard Certificate is intended to meet the general federal U.S. requirements for certified translations and similar institutional intake standards. Specific recipients, including specific courts, agencies, embassies, registries, and other authorities, may impose additional, alternative, or stricter requirements. For Certified Translations we provide our standard general Certificate by default. We suggest you review it here before placing your order. If you need a custom certificate, please specify the changes that you’d like to make to our standard general Certificate when requesting a quote so that we could confirm we can do it and, if Yes, provide you with an accurate quote tailored to your needs. If you request any changes to our standard Certificate after we provided you with a quote and before placing your order, first we’ll need to confirm we can make such changes and, if Yes, we’ll provide you with an updated quote. If you place your order and then request any changes to our standard general Certificate, first we’ll need to confirm we can do it and, if Yes, will issue a separate quote for the requested changes. You are solely responsible for verifying with the intended recipient that they will accept our Certificate. 

2.6. Sworn Translations Through Accredited Translators. Where we offer sworn translations for European Union, Latin American, or other foreign jurisdictions, those sworn translations are produced by accredited translators who hold a sworn-translator credential issued by the relevant government authority of the applicable jurisdiction (for example, MAEC for Spain, the Ministry of Justice for Poland, or the relevant Junta Comercial for Brazil). We do not select a specific named translator for your order; sworn translation orders are assigned to an accredited translator available at the time of order assignment. We verify the active accreditation status of the assigned sworn translator at the time of order assignment. We do not continuously monitor or independently verify the accreditation status of any sworn translator during the course of an order or after the order is completed. The maintenance, renewal, removal, suspension, or loss of accreditation of any individual translator is governed by the issuing authority of the relevant jurisdiction and is outside our knowledge and control. We are not responsible for any change in the accreditation status, registry listing, availability, or credentials of any individual translator after the order is assigned. If an individual translator loses, is suspended from, or is removed from the relevant registry, list, or accreditation roll for any reason — whether before, during, or after completion of your order — we shall not be liable for any consequence arising from that change. Where reasonably feasible, we may, at our sole discretion, reassign the order to another accredited translator. We make no representation, warranty, or guarantee that any specific translator will remain accredited or available at any time. 

We may modify, suspend, expand, or discontinue any Service, in whole or in part, at any time and without notice, including but not limited to changing the languages we support, the document types we accept, the pricing of any Service, and the methods of delivery. 

3. Orders, Quotes, and Pricing 

All prices are stated in United States dollars. The quoted price is calculated based on the source material you submit and the options you select, including but not limited to language pair, document type, certification type, formatting requirements, requested turnaround, and delivery method. We reserve the right to revise a quote if, after submission, we determine that the source material differs from what was represented, including in length, legibility, complexity, source language, or scope. 

An order is accepted by us, and is committed to our work queue, only upon our receipt of payment in full, except where we expressly agree in writing to alternative payment terms, in which case the order is accepted when we confirm it to you in writing. Please do not confuse actual payment (shows as a posted transaction on a bank statement) with payment pre-authorization (shows as a pending / processing transaction on a bank statement), i.e. when the amount automatically calculated in the cart on our website is put on a temporary hold (i.e. is reserved) until we manually review the order details and either charge the pre-authorized amount, accept and confirm the order or void the pre-authorized amount and email you the updated quote for your review. We are under no obligation to accept any order until these conditions are met. Upon issuance of the order confirmation, the order is final, non-cancellable by you, and non-refundable, except as expressly provided in our Payment Policy or as required by applicable law that cannot be waived by contract. We may decline or cancel any order at our sole discretion at any time and for any reason, including but not limited to orders that we believe involve fraudulent payment, suspected money laundering, sanctioned or restricted parties, unlawful or infringing content, content we are not equipped to translate, source material that has been materially misrepresented, or any other matter that, in our judgment, presents an unreasonable legal, regulatory, security, or commercial risk. Where we cancel an order for any cause attributable to you, no refund is owed. No further liability shall attach to us in connection with any cancellation under this Section. All cancellations are subject to our Payment Policy. 

3.1. No Services Included Unless Expressly Listed. A quote includes only the specific services expressly listed in that quote. Unless expressly listed, a quote does not include notarization, apostille, legalization, sworn translation, hard-copy mailing, expedited service, formatting and/or layout services beyond our standard basic format, recreation of complex layouts, additional certificates, recipient-specific customization, review of recipient rules, or post-delivery support. 

4. Source Materials and Customer Responsibilities 

You are solely responsible for the accuracy, legibility, completeness, and legality of the source material you submit, for the correct spelling of all proper names, addresses, dates, and identifiers, and for ensuring that you have the legal right to submit the material to us for translation or processing. You agree not to submit any material that infringes the intellectual property or privacy rights of any third party, that is obscene, defamatory, threatening, unlawful, or otherwise objectionable, or that requires a license, permit, or clearance you do not possess. 

You are solely responsible for confirming the requirements of any recipient of the deliverable before placing your order, including without limitation the recipient’s requirements as to language pair, certification format, signatures, seals, notarization, apostille, hard-copy delivery, and any deadlines. We do not provide legal, immigration, or other professional advice as to the requirements of any recipient, including, but not limited to, requirements to certificates, translation, content, design, layout, formatting, etc., and any informational content on our website is provided for general information only and is not a substitute for verification by you with the recipient. 

By submitting source material, you grant us a worldwide, royalty-free, non-exclusive license to use, store, copy, process, transmit, and translate that material for the limited purposes of providing the Services, performing quality control, complying with law, and retaining records as described in our Privacy Policy. 

4.1. Illegible, Ambiguous, or Incomplete Source Material. If any portion of the source material is illegible, cropped, obscured, handwritten, low-resolution, incomplete, ambiguous, damaged, altered, or otherwise unclear, we may translate it to the extent reasonably possible, mark it as illegible/unclear, request clarification, or decline to translate that portion. We are not responsible for any recipient rejection, delay, revision request, or additional requirement arising from illegible, ambiguous, incomplete, or poor-quality source material provided by you. 

4.2. Names, Transliteration, and Prior Documents. Names, places, institutions, and other proper nouns may have more than one reasonable spelling or transliteration. Unless you provide a specific spelling or transliteration before work begins, we may use our professional judgment. We are not responsible for matching spellings used in passports, visas, prior translations, prior orders that you placed with us, court filings, school records, immigration records, or other documents unless you provide such spelling to us before work begins and expressly instruct us to use it in the respective email thread for each order that you place with us. 

4.3. No Legal, Immigration, Government Filing, or Professional Advice. We do not provide legal, immigration, tax, academic, licensing, governmental, or professional advice. Information we provide about common uses of translations, certificates, notarization, apostille, sworn translations, recipient practices, or filing procedures is general informational content only and is not advice or a guarantee. You are solely responsible for consulting the relevant recipient, attorney, agency, court, consulate, embassy, school, employer, licensing board, or other authority regarding your specific requirements. 

5. Turnaround Times 

All turnaround times quoted on the website, in checkout, or in any communication are estimates only, are calculated from the next business day following the date when payment is received and any required clarifications are resolved, and are not binding deadlines. Estimates exclude weekends, U.S. federal holidays, time needed to assign an order to a translator, time required for customer responses, time required for review of difficult or illegible source material, and any period during which an order is paused for any reason. 

We do not guarantee any delivery time for any order unless we have provided a written guarantee that specifically references the order in question. A delay in delivery is not, on its own, grounds for a refund and is not a breach of these Terms. For more details, please refer to Estimated Turnaround. 

6. Quality, Revisions, and Acceptance 

We deliver work performed by translators and reviewed under our internal quality-control process. Translation is, by its nature, partly subjective; differences in word choice, register, tone, style, formatting, or layout between two competent translators do not, on their own, constitute defects. Only objective, demonstrable errors made by us in the rendering of the source material qualify for revision, and only the following categories qualify: typographical errors, plain mistranslations of words clearly present in the source, omitted or added content not present in the source, and incorrect dates or numbers where the correct values are unambiguous from the source. 

6.1. Use of Technology and Human Review. We may use professional translation tools, terminology databases, translation memory, optical character recognition (OCR), formatting tools, quality-assurance tools, and other technology-assisted workflows in providing the Services. Any such tools are used as internal workflow aids only. Unless expressly stated otherwise in the quote, the final deliverable is reviewed under our internal quality-control process. The use or non-use of any particular tool, software, platform, workflow, or technology does not create any warranty, guarantee, refund right, rejection right, or customer approval right, and does not alter the scope of the Services purchased. 

6.2. Customer Review Before Submission. You are responsible for reviewing each deliverable promptly upon receipt and before submitting, filing, mailing, uploading, or otherwise using it with any recipient. If you use a deliverable before reviewing it, or after the applicable revision period has expired, you assume all risk associated with such use. We are not responsible for any consequence arising from your failure to review the deliverable before use. 

6.3. Review, Editing, and Proofreading of Customer-Provided Translations. If you request review, editing, proofreading, certification, formatting, or other work based on a translation or draft provided by you or by a third party, our responsibility is limited to the specific service described in the quote. We are not responsible for the quality, accuracy, completeness, formatting, terminology, or prior errors of any customer-provided or third-party translation except to the extent we expressly agree in writing to review and correct those specific items. 

6.4. Customer Information Required Before Work Begins. You are responsible for providing, at the time you place your order, all information necessary for us to render the deliverable correctly, including without limitation the confirmed spelling and transliteration of every proper name, the preferred rendering of place names and institution names, the desired format and layout, any specific terminology or stylistic requirements and glossary. If you do not provide such information before work begins, our rendering of any item that depends on that information shall not be treated as an error, and any later change to that rendering shall be treated as a new customer request and is subject to additional charges. 

6.5. Free Revision. Subject to the conditions in this Section, we offer one (1) free revision per completed translation, limited to correction of typographical errors and plain translator mistakes within the categories described in the first paragraph of this Section. To qualify for the free revision, please submit a single written request by email to info@LingvaShop.com within five (5) business days after delivery of the completed translation, listing in that single email in detail every item you wish to have corrected, with sufficient specificity for us to locate each item in the source and the deliverable. If you fail to provide clear instructions with sufficient specificity resulting in corrections done not as expected, we shall not be held responsible. If, as a result, you request the same item(s) to be corrected again, this shall be treated as a new customer request and is subject to additional charges. For purposes of these Terms and the Payment Policy, “business days” means Monday through Friday, excluding U.S. federal holidays. 

6.6. Additional Revisions and Out-of-Scope Changes. Any revision request for our certificates, including, but not limited to, certificate of translation, certificate of accuracy, and/or translation that is submitted after the free revision has been delivered, and/or that results from customer’s failure to provide instructions with sufficient specificity for the first (1) free revision, and/or that is submitted in a second or subsequent email rather than as part of the single qualifying email, and/or that is submitted after the five-business-day window, that requests changes to spelling, transliteration, layout, formatting, design, wording and/or stylistic preferences not specified by you before work began, or that otherwise falls outside the categories of objective error described above, is treated as an additional out-of-scope request. Such additional work is subject to an additional charge. Nothing in this Section obligates us to perform any additional work, and the existence of this discretionary process creates no entitlement on your part. 

6.7. Revisions Requested by You; Additional Fees. The amount paid under your quote covers only the services as specified in that quote. Any revisions, changes, corrections, additions, removals, modifications, reformatting, or other adjustments to the original document, translation, or Certificate(s) requested by you after the order has been placed are not included in the quote and will be subject to an additional fee (we’ll provide a separate quote for the requested changes), with the final fee dependent on the scope and complexity of the requested changes. We do not distinguish between “minor” and “major” revisions: any change requested by you after placing an order is treated as a chargeable revision. 

6.8. Reason for Additional Fees. Even a small change requested by you involves substantially more work than the change itself. To process your revision request, we must (i) receive, review, and document your request; (ii) re-engage the translator who originally produced the work, who may be working on other projects and must reschedule accordingly; (iii) explain the requested change to the translator and confirm understanding; (iv) review and verify the translator’s revision to confirm that the change has been correctly implemented; (v) re-engage our editor or quality-assurance reviewer to perform a quality check on the revision; (vi) re-issue Certificates, if applicable, as the existing Certificates cover only the original delivered work; and (vii) deliver the revised document to you. Each stage of this process involves direct labor costs (compensation paid to translators, editors, and other personnel), indirect costs (internal staff time, administrative overhead, project coordination), and opportunity costs (other revenue-generating work not performed during the time required for your revision). For these reasons, all revisions requested by you carry additional fees. 

6.9. Corrections of Our Errors. If a delivered translation contains an actual error attributable to us — meaning a defect in translation accuracy or completeness as compared to the source document, and not a change in your specifications or preferences — we will correct the error at no additional charge to you, provided that you report the error to us in writing within five (5) business days after delivery of the completed translation. After five (5) business days, all revisions, including revisions to correct errors, are subject to additional fees as described above. This is your exclusive remedy for translation errors. Cosmetic preferences, stylistic preferences, alternative word choices, changes to formatting, changes to names or spellings not provided at the time of the order, additions or deletions of content, and any other changes that are not corrections of an objective translation error are not “errors” for purposes of this subsection and are subject to additional fees regardless of when reported. 

The remedy for a qualifying revision request is correction of the affected portion of the deliverable, in the form, scope, and method we determine in our sole discretion. A revision request is not, on its own, grounds for a refund. 

We do not guarantee that any translation, certification, notarization, apostille, or other deliverable will be accepted by any recipient, including but not limited to U.S. Citizenship and Immigration Services (USCIS), Executive Office for Immigration Review (EOIR), U.S. Department of State, any court, embassy, consulate, university, professional licensing board, employer, bank, insurer, or any other public or private authority or institution. We do not maintain, publish, or recognize any “guaranteed acceptance list,” “money-back guarantee,” or similar commitment, and the absence of any such list or guarantee creates no liability on our part. Non-acceptance by a recipient is not, on its own, grounds for a refund. For more information on refunds please refer to our Payment Policy.

6.10. Recipient Rejection Does Not Establish Defect. Recipient rejection, non-acceptance, request for modification, request for additional documentation, delay, refusal to process, or refusal to rely on any translation, certificate, notarization, apostille-related submission, sworn translation, or other deliverable does not, by itself, constitute evidence that the deliverable was defective, inaccurate, incomplete, nonconforming, or that we failed to provide the Services. Recipient requirements may be published or unpublished, formal or informal, discretionary, inconsistent, officer-specific, office-specific, case-specific, and subject to change without notice. We do not control, determine, interpret, guarantee, or assume responsibility for any recipient’s current or future requirements, preferences, practices, discretion, processing standards, or decisions. Even if we agree to prepare a custom certificate, custom format, recipient-specific wording, notarized version, hard copy, apostille-related document, sworn translation, or other customized deliverable based on information provided by you, such customization does not constitute a guarantee that the recipient will accept, approve, recognize, process, rely on, or use the deliverable. 

6.11. Use of “Accepted,” “Acceptance,” and Similar Language. Any use on our website, in advertisements, landing pages, order pages, service pages, headers, graphics, badges, trust marks, customer-quote forms, FAQs, emails, invoices, quotes, social-media posts, blog content, meta descriptions, search engine listings, third-party directory listings (including, but not limited to, Google Business Profile, Yelp, Trustpilot, Better Business Bureau, American Translators Association, and similar platforms), customer testimonials, customer reviews, or any other communication, of any of the following or similar words or phrases is descriptive only and refers only to the general intended use, common use, format, ordinary purpose, or historical experience of our typical customers with respect to the Service or deliverable. Such language does not guarantee acceptance or any specific outcome and shall under no circumstances be interpreted as an express or implied guarantee, warranty, representation, promise, assurance, or commitment that any specific recipient, category of recipient, agency, authority, court, consulate, embassy, school, employer, licensing board, government office, private institution, or other person or entity will accept, approve, recognize, process, rely on, or use any deliverable in any specific case or in general: “accepted,” “acceptance,” “accepted by,” “accepted at,” “accepted for,” “USCIS accepted,” “USCIS-accepted,” “USCIS Accepted,” “accepted for USCIS,” “USCIS-ready,” “ready for USCIS,” “immigration accepted,” “government accepted,” “court accepted,” “accepted by courts,” “embassy accepted,” “consulate accepted,” “school accepted,” “college accepted,” “university accepted,” “medical office accepted,” “bank accepted,” “attorney accepted,” “agency accepted,” “agency-ready,” “commonly accepted,” “typically accepted,” “widely accepted,” “EOIR accepted,” “EOIR-accepted,” “Immigration Court accepted,” “BIA accepted,” “NVC accepted,” “DOS accepted,” “State Department accepted,” “IRS accepted,” “DMV accepted,” “Social Security accepted,” “apostille-ready,” “apostille accepted,” “used,” “used for,” “used at,” “used by,” “used in,” “used before,” “use,” “intended use,” “intended for,” “intended to be used,” “prepared,” “prepared for,” “prepared to be used,” “preparation for,” “preparation of,” “created,” “created for,” “produced,” “produced for,” “made for,” “ready,” “ready for,” “ready to be used,” “for purposes of,” “for use in,” “for use with,” “for use before,” “for filing with,” “for submission to,” “processing,” “USCIS processing,” “application-ready,” “petition-ready,” “handled by,” “we handle,” “we prepare,” “we produce,” “we deliver,” or any other word, phrase, image, badge, icon, seal, visual indicator, synonym, translation, derivative, conjugation, or grammatical variation of any of the foregoing, in any language, suggesting acceptance, suitability, readiness, or fitness for use by any specific recipient, any category of recipient, or in any specific context (collectively, “Acceptance Language”). 

Acceptance Language does not constitute, and shall not be construed as, a representation, warranty, guarantee, whether express or implied, promise, condition, assurance, or commitment that any specific recipient, any category of recipient, any agency, any authority, any institution, any court, any consulate, any embassy, any university, any school, any college, any medical office, any employer, any bank, any insurer, any attorney, any law firm, or any other public or private entity will accept, approve, recognize, endorse, rely on, act upon, or refrain from rejecting any deliverable, in any specific case or in general. The fact that we describe certain Services as customarily used for, prepared for, intended for, or accepted by any recipient or category of recipient does not create any right, expectation, or guarantee, whether express or implied, in any individual case. 

You acknowledge and agree that acceptance is determined on a case-by-case basis by the recipient, that acceptance requirements vary between recipients, between offices of the same recipient, between officers of the same office, and between submissions, that those requirements change without notice, and that the final decision to accept, reject, request modifications to, or request additional documentation in connection with any deliverable rests solely with the recipient. You are solely responsible for confirming, before placing an order, the current requirements of every recipient to which you intend to submit the deliverable. No Acceptance Language, no badge, no logo, no trust mark, no listing of recipient categories on our website or in our communications, and no third-party certification, accreditation, membership, or rating displayed on our website, modifies these Terms, creates any refund right, creates any money-back guarantee, creates any acceptance guarantee, or limits the disclaimers, limitations of liability, exclusive-remedy provisions, indemnification, or Payment Policy incorporated into these Terms. 

Your sole and exclusive remedy for any objectively demonstrable defect in a deliverable is correction of the affected portion of the deliverable in accordance with these Terms and the Payment Policy. No defect, alleged defect, recipient rejection, delay, or dissatisfaction entitles you to any refund, credit, damages, chargeback, or other remedy except as expressly stated in the Payment Policy. 

7. Payment 

Payment in full is generally required to place an order. We accept the payment methods displayed at checkout and/or emails with manual quotes. You represent and warrant that any payment instrument you use is valid, lawfully obtained, and authorized for your use, and that the funds are sufficient. You authorize us, and our payment processors, to charge the payment instrument for the full amount of the order and for any additional charges authorized under these Terms, including without limitation charges for additional work outside the scope of the original order, additional shipping, or expedited service. 

All taxes, duties, levies, and similar charges imposed by any taxing authority on the Services or on the delivery of the Services are your responsibility unless we expressly agree in writing to the contrary. You agree not to initiate a chargeback or payment-card dispute for any order without first contacting us in writing at info@LingvaShop.com and giving us a reasonable opportunity to resolve the matter, as further described in our Payment Policy. 

7.1. Chargeback and Payment Dispute Evidence. In the event of any chargeback, payment reversal, payment dispute, or similar proceeding, you authorize us to submit these Terms, the Payment Policy, the Privacy Policy, the quote, order confirmation, payment records, email communications, uploaded source materials, completed deliverables, delivery records, revision records, IP logs, website interaction records, and any other relevant records to the payment processor, card network, issuing bank, acquiring bank, fraud-prevention provider, collections provider, or other entity involved in reviewing or resolving the dispute. 

7.2. Record Retention. We may retain copies of source materials, deliverables, certificates, communications, quotes, invoices, payment records, delivery records, revision records, and related order records for business, quality-control, legal, compliance, tax, accounting, dispute-resolution, chargeback-defense, and recordkeeping purposes, subject to our Privacy Policy and applicable law. A request to delete records does not require us to delete records that we are permitted or required to retain for legal, compliance, dispute-resolution, tax, accounting, security, or fraud-prevention purposes. 

7.3. Chargebacks, Refund Abuse, and Suspected Payment Fraud. You agree not to initiate, send, threaten, pursue, or cause to be initiated any chargeback, payment reversal, payment dispute, refund request, partial refund request, demand letter, pre-litigation demand, legal demand, settlement demand, payment demand, compensation demand, reimbursement demand, credit demand, complaint, claim, or similar request, demand, or proceeding based on false, misleading, incomplete, or omitted information, including without limitation any claim that Services were not provided, deliverables were not received, work was unauthorized, or the transaction was invalid, where you authorized the order and we have provided the Services or deliverables in accordance with the quote, these Terms, and our records. 

If you initiate, threaten, or pursue a chargeback, payment reversal, payment dispute, full refund request, partial refund request, or similar claim after receiving the Services or deliverables, and we have a good-faith basis to believe that the claim is false, misleading, abusive, made in bad faith, or inconsistent with the order records, delivery records, communications, uploaded materials, completed deliverables, payment authorization, or other evidence available to us, we may treat the matter as suspected payment dispute abuse, suspected payment fraud, attempted unjust enrichment, and/or attempted nonpayment for Services rendered. 

In such circumstances, we may take any lawful action available to us, including without limitation: (i) disputing the chargeback or payment dispute; (ii) submitting evidence to the payment processor, card network, issuing bank, acquiring bank, fraud-prevention provider, collections provider, or other dispute-review entity; (iii) suspending or terminating Services; (iv) withdrawing any Courtesy Services, discounts, or accommodations; (v) invoicing you for unpaid amounts, previously waived fees, or the reasonable value of Services provided; (vi) referring the account to collections; (vii) preserving and using all relevant records for dispute-resolution, legal, fraud-prevention, and chargeback-defense purposes; and/or (viii) reporting suspected unlawful conduct to appropriate law-enforcement, regulatory, financial, or governmental authorities, whether local, municipal, state and/or federal, to the extent permitted by applicable laws and regulations. 

Nothing in this Section limits any non-waivable consumer right or any lawful right to dispute an unauthorized or genuinely erroneous charge. However, knowingly making a false or misleading payment dispute, refund claim, or chargeback after receiving Services or deliverables may result in loss of good standing, additional invoices, collection activity, suspension of Services, and other lawful remedies. 

8. Delivery and Shipping 

Digital deliverables are delivered by email or via secure download at the email address associated with your order. It is your responsibility to ensure that you have a working email address, that our messages are not blocked by your spam filter, and that the email address you provided is correct. We are not responsible for delays or non-receipt caused by your email configuration, your service provider, or the recipient mail system. 

Hard-copy delivery, where ordered, is dispatched via a U.S.-based commercial carrier, including but not limited to FedEx, UPS, DHL Express, and the United States Postal Service (USPS). Once a package is tendered to a carrier, the carrier alone is responsible for transit, handling, and delivery. We do not assume liability for any loss, damage, delay, misdelivery, or failure of delivery caused by a carrier, by customs authorities, or by any other event outside our reasonable control. Shipping fees are non-refundable once a package has been tendered to a carrier. 

8.1. Mailing Address, Shipping Instructions, and Delivery Risk. You are solely responsible for providing a complete, accurate, current, and deliverable mailing address, email address, recipient name, delivery instructions, and any other information necessary for delivery of any digital or physical deliverable. We are entitled to rely on the information you provide at the time of order, checkout, payment, written communication, or any later written instruction accepted by us. 

If any deliverable, hard copy, original document, certificate, notarized document, apostille-related document, or other physical material is mailed, shipped, delivered, or otherwise sent to the address provided or confirmed by you, we are not responsible for any loss, delay, misdelivery, non-delivery, return, refusal, damage, theft, forwarding error, address error, recipient error, building access issue, customs issue, carrier issue, or other delivery problem, including where the address provided by you was incorrect, incomplete, outdated, misspelled, ambiguous, or not suitable for delivery. 

Any request to change a mailing address, delivery method, recipient name, shipping instruction, or delivery destination must be made in writing and is effective only if accepted and confirmed by us in writing before the item is mailed, shipped, released, submitted, or otherwise dispatched. We are not responsible for any consequence arising from an address change, delivery instruction, or correction that is not received, accepted, and confirmed by us in writing before dispatch. 

Once a physical item is tendered to a carrier, courier, postal service, government office, notary, apostille authority, consulate, embassy, court, third-party vendor, or other delivery or processing entity, risk of loss, delay, misdelivery, damage, or non-delivery passes to you to the maximum extent permitted by applicable law. Shipping, mailing, courier, government, apostille, notary, and third-party fees are non-refundable once incurred. 

Delivery to the address, email address, recipient, or destination provided or confirmed by you constitutes delivery for purposes of these Terms, even if the address, recipient, or destination later proves to be incorrect, incomplete, outdated, inaccessible, or not the address or recipient you intended. 

8.2. Original Documents and Physical Materials. If you provide, mail, ship, deliver, or otherwise make available to us any original document, certified copy, notarized document, apostille, government-issued document, identity document, court document, diploma, transcript, certificate, or other physical material, you do so at your own risk. You are solely responsible for determining whether an original document or physical material is required for the Service and for retaining copies, scans, photographs, or other backups before providing any original or physical material to us. 

You should not send irreplaceable originals unless the Service expressly requires them and we have accepted them in writing. We do not guarantee preservation, return, condition, acceptance, processing, authentication, apostille, legalization, notarization, delivery, or continued availability of any original document or physical material, except to the extent such guarantee cannot be disclaimed under applicable law. 

8.3. Handling, Notarization, Apostille, and Third-Party Processing. We may scan, copy, package, mail, ship, submit, forward, store, present, notarize, arrange notarization of, submit for apostille, submit for authentication or legalization, retrieve, or otherwise handle original documents and physical materials as reasonably necessary to provide the Services. 

Notarization, apostille, authentication, legalization, government filing, consular processing, court processing, shipping, courier delivery, and similar services may require handling by notaries, carriers, couriers, government offices, secretaries of state, federal agencies, courts, consulates, embassies, foreign authorities, vendors, or other third parties outside our control. We are not responsible for any loss, damage, destruction, alteration, deterioration, delay, misdelivery, non-delivery, theft, unauthorized access, governmental retention, refusal to return, carrier error, courier error, notary error, apostille authority error, authentication authority error, legalization authority error, government office error, court error, consulate or embassy error, customs issue, third-party vendor issue, or any other issue affecting any original document or physical material during mailing, shipping, storage, handling, scanning, copying, notarization, apostille, authentication, legalization, submission, retrieval, processing, or return, except to the extent caused by our willful misconduct where liability cannot be limited by law. 

We do not guarantee that any original document or physical material will be accepted, processed, authenticated, apostilled, legalized, notarized, returned, preserved in its original condition, or delivered by any notary, carrier, courier, government office, secretary of state, federal agency, court, consulate, embassy, foreign authority, apostille authority, authentication authority, legalization authority, vendor, or other third party. 

Once an original document or physical material is provided to us or to any third party for purposes of the Services, you assume the risk of loss, damage, delay, non-return, governmental retention, third-party handling, and other issues affecting that material to the maximum extent permitted by applicable law. 

8.4. Apostille and Government Processing. Apostille assistance and similar document-submission services depend on the rules, workload, discretion, and processing times of government offices, secretaries of state, federal agencies, consulates, embassies, courts, notaries, and other authorities. We do not control and do not guarantee approval, rejection, processing time, mailing time, authentication, legalization, acceptance, or return of documents by any authority. Government fees, courier fees, rejection fees, resubmission fees, and similar third-party charges are non-refundable once incurred. 

8.5. Third-Party Platforms and Technical Services. We may use third-party platforms, hosting providers, payment processors, email providers, cloud storage providers, form tools, file-transfer tools, analytics tools, and other technology vendors in connection with the Website and the Services. We are not responsible for outages, delays, errors, security incidents, delivery failures, file corruption, payment declines, payment holds, or other issues caused by third-party platforms or systems outside our reasonable control. 

9. Intellectual Property 

All content on the website, including without limitation text, graphics, logos, icons, images, audio, video, software, and the selection, arrangement, and look-and-feel thereof, is the property of LingvaShop or its licensors and is protected by United States and international copyright, trademark, and other intellectual-property laws. Except as expressly permitted, you may not copy, modify, distribute, sell, license, reverse engineer, scrape, or create derivative works of any portion of the website or its content. 

Subject to payment in full and to these Terms, upon delivery of a completed translation we assign to you the copyright in the translated text we produce for you, solely for use of that translation by you for the purpose for which it was ordered. We retain the right to retain copies of the source material and the deliverable as required for quality control, dispute resolution, and legal compliance, and as further described in our Privacy Policy. Our certification, signatures, seals, templates, formats, and trademarks remain our exclusive property and may not be reproduced, altered, or reused without our prior written consent. 

10. Acceptable Use 

You agree not to use the Services for any unlawful purpose and not to: (a) submit source material that you do not have the legal right to submit; (b) submit material that infringes any intellectual-property right or privacy right of any third party; (c) submit material that is fraudulent, forged, altered, counterfeit, or that you intend to use for any fraudulent or unlawful purpose; (d) interfere with, disrupt, probe, or attempt to gain unauthorized access to the Services, our systems, or any other user’s account; (e) use automated means, including scrapers, bots, or scripts, to access the website except as expressly permitted; (f) impersonate any person or entity or misrepresent your affiliation with any person or entity; or (g) use the Services in violation of any applicable law, including but not limited to export-control, sanctions, and anti-money-laundering laws. 

You represent and warrant that you are not located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive United States sanctions, that you are not identified on the Specially Designated Nationals and Blocked Persons List, the Foreign Sanctions Evaders List, the Sectoral Sanctions Identifications List, the Entity List, the Denied Persons List, or any other restricted-party list maintained by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC), the U.S. Department of Commerce, the U.S. Department of State, or any other U.S. governmental authority, that you are not owned or controlled by any such person, and that you will not use the Services or any deliverable on behalf of, or for the benefit of, any such person or for any purpose prohibited by U.S. export-control, sanctions, or anti-money-laundering laws. You agree to comply with all applicable U.S. and foreign export-control and sanctions laws in connection with your access to the Services and your use of any deliverable. 

11. Disclaimer of Warranties 

We do not guarantee, represent or warrant that the results that may be obtained from the use of the Services will be accurate or reliable. You agree that from time to time we may remove any Services for indefinite periods of time or cancel any Services at any time, without notice to you. You expressly agree that your use of, or inability to use, the Services is at your sole risk. To the maximum extent permitted by applicable law, the Services and all deliverables are provided on an “as is” and “as available” basis, with all faults and without any representation, warranties or conditions of any kind, whether express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We expressly disclaim all warranties of every kind, whether express or implied, statutory, or otherwise, including but not limited to all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising out of course of dealing, course of performance, or usage of trade. Without limitation, we do not warrant that the Services or any deliverable will meet your requirements, will be uninterrupted, secure, accurate, complete, reliable, current, or error-free, or that any deliverable will be accepted by any recipient. 

No advice or information, whether oral or written, obtained by you from us or through the Services, creates any warranty not expressly stated in these Terms. 

12. Limitation of Liability 

To the maximum extent permitted by applicable law, in no event shall LingvaShop, its parent, subsidiaries, affiliates, directors, officers, shareholders, employees, contractors, translators, agents, service providers, or suppliers (collectively, the “Released Parties”) be liable to you or to any third party for any indirect, incidental, special, consequential, punitive, exemplary, reliance, or enhanced damages, including but not limited to lost profits, lost revenue, lost business opportunities, lost goodwill, loss of data, business interruption, denial of an application, refusal of a visa, refusal of admission, refusal of licensure, loss of an employment opportunity, or loss of any other benefit, however caused and on any theory of liability, whether in contract, tort (including negligence), strict liability, or otherwise, and whether or not we have been advised of the possibility of such damages. 

To the maximum extent permitted by applicable law, the aggregate liability of the Released Parties to you arising out of or relating to the Services or these Terms, regardless of the form of action and the theory of liability, shall not exceed the amount you paid to us for the specific Service giving rise to the claim. Multiple claims do not enlarge this cap. You agree that this allocation of risk is reflected in the price of the Services and is an essential basis of the bargain between you and us. 

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, the foregoing exclusions and limitations apply to the maximum extent permitted by applicable law. 

13. Indemnification 

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless the Released Parties from and against any and all claims, demands, actions, suits, proceedings, investigations, losses, liabilities, damages, judgments, settlements, costs, and expenses, including but not limited to reasonable attorneys’ fees and court costs, arising out of or relating to: (a) your access to or use of the Services; (b) any content, document, or material you submit to us; (c) your breach or alleged breach of these Terms or any representation or warranty made by you; (d) your violation of any law, rule, or regulation; (e) your violation of any right of any third party, including without limitation intellectual-property and privacy rights; and (f) your use of any deliverable for any purpose. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with our defense. 

14. Termination and Suspension 

We may suspend, restrict, or terminate your access to the Services, in whole or in part, at any time, with or without notice and at our sole discretion, including but not limited to where we believe you have violated these Terms, where we suspect fraudulent or unlawful activity, or where required by law. Upon termination, your right to use the Services ceases immediately, but any provision of these Terms that by its nature should survive termination, including without limitation provisions on intellectual property, disclaimers, limitation of liability, indemnification, governing law, and venue shall survive. Termination does not relieve you of any obligation to pay amounts owed. 

14.1. Right to Decline, Suspend, or Cancel Services. We reserve the right, in our sole discretion and to the maximum extent permitted by applicable law, to decline, refuse, pause, suspend, limit, or cancel any order or any Service at any time, before or after order acceptance, with or without notice and with or without providing a reason. This includes, without limitation, circumstances where we determine that the order, source material, customer conduct, payment activity, recipient requirements, requested turnaround, requested service, requested certificate language, requested use of the deliverable, legal or regulatory risk, operational burden, security concern, communication history, or any other factor presents an unreasonable legal, regulatory, financial, reputational, security, operational, or commercial risk. 

If we decline or cancel an order for reasons not attributable to you and no work has been performed, we may provide a refund of amounts paid for the unperformed portion of the Services, except for non-refundable third-party fees, payment-processing fees, government fees, courier fees, and other costs already incurred. If we decline, pause, suspend, or cancel an order for any cause attributable to you, including without limitation suspected fraud, payment dispute activity, abusive or threatening communications, unlawful or improper requests, misrepresentation, incomplete or illegible source material, refusal to provide required information, or breach of these Terms, no refund is owed except where required by applicable law. 

15. Force Majeure 

We shall not be liable for, and shall not be deemed to be in breach of these Terms by reason of, any delay or failure in performance caused by events beyond our reasonable control, including but not limited to acts of God, fire, flood, earthquake, severe weather, epidemic, pandemic, public-health emergency, war, terrorism, civil unrest, governmental or regulatory action, embargo, sanctions, labor disturbance, failure of utilities, failure of telecommunications or internet service, failure of any subcontractor, supplier, or carrier, or cyberattack. Our performance shall be excused for so long as the force-majeure event continues. 

16. Governing Law and Venue 

These Terms, and any non-contractual obligations arising out of or relating to these Terms, are governed by the laws of the State of California, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms or to the Services. 

Any action, suit, or proceeding arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in Los Angeles County, California. You irrevocably consent and submit to the exclusive personal jurisdiction and venue of those courts and waive any objection based on inconvenient forum or lack of personal jurisdiction. You agree that service of process in any such action may be made by any means permitted by applicable law, including by email to the address you provided to us, to the maximum extent permitted by applicable law. 

17. Class Action and Collective Proceeding Waiver 

To the maximum extent permitted by applicable law, you and LingvaShop agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any deliverable shall be brought solely on an individual basis and not as a plaintiff or class member in any purported class action, collective action, mass action, consolidated action, private attorney general action, representative action, other consolidated or representative proceeding or other proceeding of any kind in which one or more persons seek relief on behalf of, or in connection with, the claims of any other person. You expressly waive any right to participate in, initiate, or benefit from any such class, collective, mass, consolidated, private attorney general, or representative action against LingvaShop. The court shall have no authority to hear or decide any dispute on a class, collective, mass, consolidated, or representative basis. No claim may be joined with the claim of any other person, and no claim may proceed on a representative basis on behalf of others. You acknowledge that this Class Action and Collective Proceeding Waiver is a material term of these Terms, that without it LingvaShop would not have agreed to provide the Services on the agreed pricing and terms, and that this waiver is made knowingly, voluntarily, and after having had a reasonable opportunity to review these Terms or to consult with counsel of your own choosing. If a court of competent jurisdiction determines that this Class Action and Collective Proceeding Waiver is unenforceable as to any particular claim or remedy, that specific claim or remedy (and only that specific claim or remedy) shall be severed and may proceed in court, while all other claims shall continue to be subject to this Waiver and to the remaining provisions of this Section 17. 

18. No Joinder or Consolidation 

No claim brought under or in connection with these Terms may be joined, consolidated, coordinated, or aggregated with the claim of any other person, whether through judicial consolidation, common-question certification, multi-district litigation, coordinated proceedings, or any other procedural mechanism or device, except where required by mandatory law that cannot be waived by contract. The prohibition set forth in this Section 18 applies regardless of whether the other claim arises out of the same facts, the same transaction, the same Services, the same order, or the same time period. This Section 18 operates independently of, and in addition to, the Class Action and Collective Proceeding Waiver set forth in Section 17. 

19. Jury Trial Waiver 

To the fullest extent permitted by applicable law, each party hereby irrevocably waives any right to a trial by jury in any action, suit, proceeding, or counterclaim arising out of or relating to these Terms, the Services, or any deliverable. Each party acknowledges that this waiver is made knowingly, voluntarily, and intentionally, and after having had a reasonable opportunity to consult with counsel of its own choosing or to decline to do so. Each party further acknowledges that no representative of the other party has represented, expressly or otherwise, that the other party would not seek to enforce the foregoing waiver in the event of any action, suit, or proceeding. 

20. Compliance with Legal Process and Authorities 

We comply with all applicable laws and lawful legal process. We will disclose your information, your communications with us, your orders, your translations, your source documents, your payment information, and any other information in our possession concerning you, your order, or your translations, to any governmental authority, regulatory authority, law-enforcement agency, court, tribunal, administrative body, taxing authority, immigration authority, or other authority, where we are required, requested, ordered, subpoenaed, summoned, or otherwise compelled to do so by applicable U.S. federal, state, or local law, regulation, ordinance, rule, subpoena, court order, administrative order, search warrant, civil investigative demand, regulatory inquiry, judicial process, or other lawful process. We will comply with foreign legal process where required by applicable U.S. law, including pursuant to mutual legal assistance treaties or similar international arrangements recognized by the United States. We are not required to, and generally will not, notify you of any such disclosure, request, demand, subpoena, or compliance action, except where notification is itself required by the applicable legal process or by law. By using our Services, you expressly consent to such disclosures and waive any objection to such disclosures that you might otherwise have under any contract, statute, regulation, or common-law principle. Disclosures made by us under this Section do not constitute breach of these Terms, breach of any duty of confidentiality, breach of any privacy obligation, or breach of any other obligation owed by us to you. 

21. Time Limit on Claims 

To the maximum extent permitted by applicable law: 

(a) Refund and payment-related claims. Any claim or cause of action arising out of or relating to refunds, billing, payments, chargebacks, pricing disputes, or any other monetary claim against us must be commenced within six (6) months after the cause of action accrues, or it shall be permanently barred. 

(b) All other claims. Any other claim or cause of action you may have arising out of or relating to these Terms or the Services must be commenced within one (1) year after the cause of action accrues, or it shall be permanently barred. 

22. Modifications to These Terms 

We may modify these Terms at any time at our sole discretion by posting the revised Terms on the website and updating the “Last updated” date above. Modifications are effective immediately upon posting unless a later effective date is stated. Your continued access to or use of the Services after the effective date constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Services. We have no obligation to notify you individually of any modification. 

23. Assignment 

You may not assign, transfer, or delegate these Terms or any of your rights or obligations under these Terms, by operation of law or otherwise, without our prior written consent, and any attempted assignment in violation of this Section is null and void. We may assign, transfer, or delegate these Terms and any of our rights or obligations under these Terms, in whole or in part, at any time and without notice, including in connection with any merger, acquisition, financing, reorganization, sale of assets, or change of control. 

24. Notices, Communications, and Written-Only Requests 

You consent to receive communications from us electronically, including by email, and by posting on the website. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that those communications be in writing. Notices to us shall be sent by email to info@LingvaShop.com 

24.1. Written-Only Requests. Any request, instruction, modification, complaint, claim, demand, dispute, or other communication of any kind directed to us — including without limitation any request for new services, revisions, refunds, credits, cancellations, delivery format changes, certificate format changes, recipient-specific requirements, name spellings, glossary instructions, or any other communication that you intend to be binding upon us or otherwise relied upon — must be made in writing by email to an address in the @lingvashop.com domain. Communications made through any other channel, including without limitation telephone, voice messages, voice notes, audio recordings, video calls, SMS, text messages, WhatsApp, Telegram, Facebook Messenger, Instagram, other messaging applications, social-media platforms, or in-person conversations, do not constitute a valid request, instruction, or communication for purposes of these Terms, even if such communication is acknowledged by an individual representative of LingvaShop. 

24.2. Effective Upon Acknowledgment. A written request sent to us by email is effective only when we acknowledge receipt of the request in writing by email and confirm in writing that the request has been accepted. Until such written acknowledgment is provided, the request is not deemed received or accepted by us, even if the email has been technically delivered to our server, for technical reasons including without limitation email-delivery failures, spam-filter routing, mail-server outages, and similar technical issues outside our control. Your sole means of confirming that a request has been received and accepted by us is our written confirmation by email. 

24.3. No Oral Modifications. No oral statement, telephone conversation, voice message, voice note, in-person conversation, or other non-written communication made by any LingvaShop representative — including without limitation owners, managers, employees, contractors, translators, or customer-service personnel— shall modify, supplement, supersede, or be deemed to modify, supplement, or supersede these Terms or any provision of any Quote, order, or other written agreement between us. Any modification of any agreement between us must be in writing, sent by email between addresses in the @lingvashop.com domain and the customer’s email address of record, and acknowledged in writing by us as set forth above. 

You further agree that clicking buttons, checking boxes, submitting forms, placing orders, uploading documents, making payments, and otherwise interacting with the website and the Services electronically constitute your electronic signature and create binding legal obligations to the maximum extent permitted by applicable law, including the federal Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and the California Uniform Electronic Transactions Act. You consent to receive and retain electronic records relating to the Services, including these Terms, the Payment Policy, the Privacy Policy, order confirmations, invoices, receipts, notices, disclosures, and policy updates. You are responsible for maintaining the hardware, software, internet access, and email account necessary to receive and retain such records, and you may withdraw this consent only by ceasing to use the Services. 

25. Headings and Interpretation 

The headings used in these Terms, including without limitation section headings, subsection headings, and paragraph headings, are inserted solely for convenience of reference and ease of navigation. Such headings shall not be deemed to be part of these Terms, shall not affect, define, limit, expand, modify, or describe the scope, meaning, intent, or interpretation of any provision of these Terms, and shall not be used in the construction or interpretation of these Terms. In the event of any inconsistency, ambiguity, or conflict between the substantive text of a provision and the heading preceding it, the substantive text shall prevail in all respects. References in these Terms to any “Section,” “subsection,” or “paragraph” refer to the corresponding section, subsection, or paragraph of these Terms unless otherwise expressly indicated. Words importing the singular include the plural and vice versa, words importing any gender include all genders, the words “and” and “or” shall be construed as “and/or” where the context so requires, and the words “include,” “includes,” and “including” shall be deemed to be followed by the phrase “without limitation.” 

26. Severability and Waiver 

If any provision of these Terms is held invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions shall remain in full force and effect. Where a provision can be modified to make it enforceable while preserving the parties’ intent, it shall be deemed so modified. No failure or delay by us to enforce any provision of these Terms shall constitute a waiver of that provision or of any other provision, and no single or partial exercise of any right or remedy shall preclude any further exercise. 

27. Entire Agreement 

These Terms, together with the Payment Policy and the Privacy Policy as well as any order confirmation (subject to the terms of the respective quote) issued by us, constitute the entire agreement between you and us regarding the Services and supersede all prior or contemporaneous agreements, representations, warranties, and understandings, whether in writing or verbal, regarding the subject matter. The parties acknowledge that each party has had the opportunity to review and negotiate these Terms with counsel of their choosing, and the rule of construction that ambiguities are construed against the drafter shall not apply. 

28. Customer Relations, Good Standing, and Discretionary Accommodations 

28.1. Paying Customer in Good Standing. A “paying customer in good standing” means a customer who: (i) has paid in full and on time for all services rendered by us, with no outstanding balance or unpaid invoice; (ii) has not initiated, threatened, or pursued any chargeback, payment reversal, payment dispute, or similar payment-related claim against us with any payment processor or financial institution; (iii) is not party to any active dispute, complaint, demand, claim, or legal action against us, whether formal or informal; (iv) has not sent us any demand letter, pre-litigation notice, or similar communication that has not been fully resolved to our satisfaction; (v) is not party to any formal complaint filed against us with any regulator, including without limitation any governmental or quasi-governmental body; (vi) is in compliance with these Terms in all respects; and (vii) has not made any threats, harassing communications, abusive communications, defamatory communications, or similarly objectionable communications toward us, our personnel, our contractors, or our translators. A customer’s good-standing status is determined by us in our sole and reasonable discretion. 

28.2. Discretionary Accommodations Based on Mutual Understanding. From time to time, in our sole and absolute discretion, we may, but are not required to, offer discretionary accommodations or goodwill gestures to paying customers in good standing, based on mutual understanding between the customer and us. Examples of discretionary accommodations include, without limitation, complimentary additional pages or services beyond the scope of the Quote, accommodation of non-standard turnaround requests, additional courtesies of the type that businesses occasionally extend to valued customers, and similar goodwill measures. Any such accommodation is provided as a discretionary courtesy, not as a contractual obligation. We may offer or decline to offer any such accommodation in any individual case, and offering such an accommodation in one instance does not constitute, and shall not be construed as, an obligation, promise, course of dealing, course of performance, custom, practice, precedent, or commitment to offer the same or similar accommodation in any other instance. 

28.3. Conditional Courtesy Services and Waived Fees. From time to time, in our sole discretion, we may provide additional services, extra work, supplemental deliverables, additional certificates, formatting adjustments, expedited handling, additional pages, post-delivery support, or other accommodations without charging the full applicable fee at the time such accommodation is provided (collectively, “Courtesy Services”). Any Courtesy Service is provided as a conditional courtesy only and not as a permanent waiver of our right to charge for the reasonable value of that service. 

Any waiver, discount, complimentary service, or Courtesy Service is conditioned on the customer remaining a paying customer in good standing, as described in this Section. If, after receiving any Courtesy Service, you initiate, threaten, or pursue a chargeback, payment reversal, payment dispute, refund demand, partial refund demand, formal complaint, demand letter, legal claim, or other action or communication that causes you to cease being a paying customer in good standing, we may withdraw the courtesy accommodation and invoice you for the standard price, quoted price, or reasonable value of the Courtesy Service previously provided, together with any unpaid balance and any additional amounts permitted under these Terms and applicable law. 

A Courtesy Service does not modify the quote, does not create a course of dealing, does not waive any right or remedy, and does not create any obligation for us to provide the same or similar accommodation in the future. 

28.4. Loss of Good Standing. A customer ceases to be a “paying customer in good standing” immediately upon the occurrence of any of the disqualifying events listed in this Section, including without limitation initiation of any chargeback, payment dispute, formal complaint, demand letter, threatened or actual legal action, or any other event that, in our reasonable determination, removes the customer from good-standing status. Upon loss of good standing, any pending discretionary accommodation may be withdrawn at our discretion, and no further discretionary accommodations need be offered. We are not required to notify a customer of loss of good-standing status; the determination of loss of good standing is effective immediately upon the disqualifying event. 

28.5. No Implied Obligations. Nothing in this Section creates any contractual right, expectation, claim, or cause of action on the part of any customer to receive any discretionary accommodation. The framework set forth in this Section describes our internal customer-relations approach and does not constitute a promise, warranty, or guarantee of any kind. The decision whether to extend any discretionary accommodation rests at all times with us, in our sole and absolute discretion, and may be revoked at any time. 

29. Third-Party Beneficiaries 

The Released Parties identified in Section 12 are intended third-party beneficiaries of Sections 9 (Intellectual Property), 11 (Disclaimer of Warranties), 12 (Limitation of Liability), 13 (Indemnification), 14 (Termination and Suspension), 15 (Force Majeure), 16 (Governing Law and Venue), 17 (Class Action and Collective Proceeding Waiver), 18 (No Joinder or Consolidation), 19 (Jury Trial Waiver), 20 (Compliance with Legal Process and Authorities), 21 (Time Limit on Claims), and 28 (Customer Relations, Good Standing, and Discretionary Accommodations) of these Terms, and each Released Party may enforce those provisions directly against you to the maximum extent permitted by applicable law. Except as expressly stated in this Section, these Terms do not create, and shall not be construed to create, any third-party beneficiary rights in any person. 

30. Accessibility 

We work on an ongoing basis to improve the accessibility and usability of the Website. Information about these efforts is available in our Accessibility Statement and Web Accessibility Policy. Those documents are provided for general informational purposes only, describe our ongoing efforts, and do not form part of these Terms or create any contractual obligation, representation, warranty, or guarantee that the Website conforms to any particular accessibility standard or that any particular result will be achieved. 

31. Contact 

Questions about these Terms may be directed to info@LingvaShop.com